PRIVACY STATEMENT VIVACE-CTC

When providing our services, we process your personal data. To inform you how we handle your personal data, we have prepared this privacy statement. This privacy statement was last updated in May 2018.

Contact details

Personal data will be processed by Vivace-CTC

Kooilaan 5
8501 CS Joure
Attn: G. Nobel (co-owner)
mob. 06 20 41 95 91
e-address g.nobel@vivace-ctc.nl

Garden Whistler Street 17
7731 XX Ommen
Attn: I. Wikkerink (co-owner)
mob. 06 10 67 96 31
e-address i.wikkerink@vivace-ctc.nl

Vivace's use of personal data

Vivace-CTC obtains personal data from yourself, for example the data you provide to us via the website, email, phone and app. In addition, we may obtain your personal data through third parties as part of our services.

Personal data

Vivace-CTC processes the following categories of personal data where applicable:
- name and address details
- Contact details, such as e-mail address and telephone numbers
- Date and place of birth (for certificates)
- Gender
- Data in an offer or plan of action
- Content of communication

Purposes

Vivace-CTC processes these personal data for various purposes, such as:
- Maintaining contact
- A good and efficient service
- Client file management
- Performing administrative operations, such as planning
- Providing tailored guidance
- Providing training
- Improving services
- Report and analyse for accountability to clients and service improvement
- Benchmarking
- Quotation and invoicing
- Collecting funds and taking collection measures
- Being able to offer (personalised) advertisements and information on the website or via email (see also the text under the heading profiling).

Foundations

We process certain personal data to perform the agreement with you (or to comply with a legal obligation).We also process personal data because Vivace-CTC has legitimate interests in doing so. These legitimate interests are:
- Providing its services as efficiently as possible
- The protection of its financial interests
- Improving its services
- Security and management of its systems.
If personal data are processed on the basis of consent, this will be requested separately.

Disclosure to third parties

Within the framework of its services, Vivace may exchange personal data, if applicable to the execution of the assignment. Vivace-CTC may use the services of third parties for the aforementioned purposes, such as the IT suppliers of our website and our systems, testing agencies or engaged ZZP'ers. As part of this, personal data are provided to these third parties. These third parties may only process your personal data for the aforementioned purposes. Finally, your personal data may be provided to third parties if Vivace-CTC has to comply with a legal obligation. Vivace-CTC will not provide your data for commercial or charitable purposes. Please realise that your data will be stored by third parties outside the EU when using Google Analytics, LinkedIn or Facebook in contacting you. These parties are "EU-US Privacy Shield" certified, so they will comply with European privacy regulations.

How long we keep your data

Vivace-CTC will not process your personal data for longer than necessary for the purposes stated in this privacy statement. This means that your personal data will be kept as long as they are necessary to achieve the purposes in question. Certain data do need to be retained for longer because Vivace-CTC must comply with legal retention obligations, such as the tax retention obligation.

Your rights

You have the right to request Vivace-CTC to review your personal data. Upon receipt of your request, you will receive an overview of your personal data within 1 month. If these reveal inaccuracies, you can request that your data be amended, supplemented, deleted or blocked. You can also request Vivace-CTC to transfer your personal data or object to the processing of your personal data due to special personal circumstances. Questions about this privacy statement or a request about the processing of your personal data can be sent to: See contact details on page 1.If you have a complaint about the processing of your personal data by Vivace-CTC, please let us know. Should you not come to an agreement with us, you have the right to file a complaint with the privacy regulator, the Authority for Personal Data. You can contact the Personal Data Authority for this purpose.

Privacy statement changes

This privacy statement was last updated in May 2018. Vivace-CTC may amend this privacy statement. New versions are always published on the website. We therefore recommend that you consult this statement regularly so that you are informed of any changes.