Privacy statement Vivace-CTC

This privacy statement informs you about how Vivace-CTC handles your personal data. Vivace-CTC processes personal data confidentially and in accordance with the General Data Protection Regulation (AVG).

This privacy statement was last updated in September 2025.

1. Controller and contact details

Vivace-CTC
Kooilaan 5
8501 CS Joure
Attn: G. Nobel (owner)
T: 06 20 41 95 91
E: g.nobel@vivace-ctc.nl

2. What personal data do we process?

Vivace-CTC may process, inter alia, the following personal data:

  • Contact details
  • Contact details such as e-mail address and phone number
  • Date and place of birth (e.g. for the purpose of certificates)
  • Gender
  • Data included in offers, agreements or action plans
  • Content of communications, such as e-mails, contact forms or app messages
  • Data relating to participation in education, training or coaching programmes

3. How do we obtain your personal data?

Vivace-CTC receives personal data directly from you, for example through the website, e-mail, telephone, registration forms or personal contact.

If necessary for our services, personal data may also be obtained through third parties, provided this is done in compliance with applicable privacy laws.

4. Purposes of processing

Vivace-CTC processes personal data for the following purposes:

  • Contact and communication
  • Implementation of services, coaching, mentoring and training
  • Client and participant administration
  • Planning and organisation of training courses and meetings
  • Administration, quotations, invoicing and debt collection
  • Meeting legal obligations
  • Service improvement and quality assurance
  • Provision of information on services, training and activities of Vivace-CTC

5. Basis of processing

Vivace-CTC processes personal data on the basis of one or more of the following bases:

  • Execution of an agreement
  • Legal obligation
  • Justified interest, such as efficient service delivery and quality improvement
  • Consent of data subject, if required

If processing is based on consent, such consent may be withdrawn at any time.

6. Disclosure to third parties

Vivace-CTC only provides personal data to third parties if this is necessary for the performance of the service or if it is required by law.

This could include IT service providers, hosting providers, administrative service providers, external trainers or collaboration partners.

If third parties process personal data on behalf of Vivace-CTC, appropriate arrangements will be made in a processor agreement where necessary.

Vivace-CTC never sells personal data to third parties.

7. Security of personal data

Vivace-CTC takes appropriate technical and organisational measures to protect personal data from loss, unauthorised access, misuse or disclosure.

These include access security, secure communication and careful handling of personal data.

8. Retention periods

Vivace-CTC retains personal data no longer than necessary for the purpose for which it was collected or for as long as required by law.

  • Administrative and invoice data are kept for 7 years in accordance with tax retention obligations.
  • Data relating to coaching, training and education are in principle kept for a maximum of 2 years after completion of the service, unless longer retention is necessary.
  • Complaints and how they are handled will be kept for 2 years.

9. Cookies and website use

Vivace-CTC's website may use functional and analytical cookies to ensure that the website functions properly and to analyse website usage.

To the extent required by law, prior consent is sought for the setting of cookies.

10. Your rights

Your rights under the AVG include the following:

  • Right to access your personal data
  • Right to correct or supplement personal data
  • Right to erasure of personal data
  • Right to restriction of processing
  • Right to data portability (data portability)
  • Right to object to processing
  • Right to withdraw previously given consent

A request regarding the above rights can be submitted via the contact details mentioned in this privacy notice.

Vivace-CTC shall respond to such a request within one month at the latest.

If you believe that Vivace-CTC does not handle personal data with care, you have the right to file a complaint with the Personal Data Authority:


www.autoriteitpersoonsgegevens.nl

11. Changes to privacy statement

Vivace-CTC may amend this privacy statement. The most up-to-date version will be published on Vivace-CTC's website.

We advise you to consult this statement regularly.

Vivace-CTC
G. Nobel